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From Chat Bot to Personal Messenger Inbox

Okay, Ryan Steinolfson here. Hope you’re
doing good? Let me just, okay, so Ryan Steinolfson here. It’s about a quarter till
twelve, and I’m gonna talk to you about transferring a chat conversation, from
your chat bot in messenger over to yourself, so that you
can actually take over the conversation from the chat bot. Why would you want to
do that? Okay, well the reason why is because if you don’t effectively take
that conversation over, then you can’t effectively bring somebody through that
conversation funne.l Okay and that’s really really really valuable. Okay, it’s
really important to be able to bring somebody through the conversation
funnel by giving them additional value, by giving them key words and conversing
with them via audio messages and video messages, in order to bring them through
that conversation funnel much more quickly, much more rapidly, and much more
deeply into that conversation funnel than you would if just the chat bot was
conversing with them. Okay, so that’s the problem, is that people
aren’t doing this. They’re just letting the chat bot do all the work, and really
the value in creating these chat BOTS is to take the conversation back, and to
take the conversation back over. So let me just show you an example. I’m
sharing my screen, and here you go. Okay, so I’m looking at one of our
real estate, by the way I want to let you know that that this is all brand new
territory. And I want to preface this by saying that you really have to have a
inbox for messenger that has, that’s the new inbox, that that looks like this. If
it doesn’t look like this, and it doesn’t have these five folders, and one of them
being the done folder, then you need to upgrade your inbox, to the new inbox for
messenger. Okay, I’ll repeat that, if you do not see a done folder, when you go up
here to the left, in order to identify your folders,
then what you need to do is you need to upgrade to the new inbox. Okay, and there
should be something up in this area, that asks you if you want to upgrade to the
new messenger inbox, or the messenger new messenger. Okay, so once you’ve done that,
here’s what you can do. You see that there’s this conversation, that I’ve had
between my personal messenger which is right here. Okay, so you can see that I am
in my personal messenger and I’m communicating with James O’Brien real
estate, right here. Okay so I’m seeing the flip side of this conversation right
here. Okay so you’re seeing both sides of it,
You’re seeing the James O’Brien real estate side, and you’re seeing the Ryan
Steinolfson side, engaging with the James O’Brien real estate chat bot. Okay, what
having said that, now what we’re doing is is the chat bot has delivered all of
this information. Okay, so what we want to do is, I now, now that
I know as James, James real estate bot, I know that my bot has delivered the
value. So I want to take the conversation back over again. Okay how do I do that?
Well, you do that by moving any conversation, any messenger conversation
that’s in the done folder, into the inbox folder. Let me show you. I’m gonna go to
the done folder. Okay, I’m gonna move myself, by clicking
on this little box, I’m gonna move myself from the inbox right here, to the done
folder. You see that item move to done. Now if I go here, to done, you can see
that I’m right here. Okay, that’s awesome. Why? Because now the bot can continue to
do what it does, and take over the conversation, when I’m not
around. If I, so if it’s in, again, if the conversations in the done folder, it
means that I’m done conversing with them, and I want the bot to take over. Think of
the bot as being in the done folder. Okay, if I want to take the conversation
back, all I got to do is click right here, because I’m in the done folder, and move
myself back into the inbox. And now I can take the conversation over, as James
O’Brien real estate. And continue having the conversation with me, personally with
me over here, okay. So, let me just show you. So I typed in hello. And again, I want you guys to see that
that’s how it works, so you want to be able to have a
conversation with people, and not have the bot take over the conversation. Okay,
and that’s what you’re able to do, by moving somebody from the done folder to
the inbox, and from the inbox to the done folder, when you want the chat bot to
take over the conversation again. Okay so that’s what I showed you how to do. The
reason why, this would, excuse me, is because you want to be able to take that
person through the conversation funnel. And like you can see is happening here, I
typed in hello, me personally to James’s messenger here. Here I am personally.
You can see, I’m in the inbox, so the bots not going to take over the conversation.
However, if I move myself to the done folder, and let the bot take over the
conversation, if I retyped in hello, then the bot will actually communicate back.
You see that? I hope that makes sense. I hope you understand how this works. Let
me know if you have any questions. This is how our custom chat BOTS work, and
this is why Facebook has moved to this new messenger platform, for your
for your page. Is so that you can move people from conversing with the chat bot,
into a place where you take over the conversation from the chat bot. Okay I
hope that makes sense. I hope that gives you some, if it really adds value to you,
then go ahead and like this video. Go ahead and share it. And really
this is going to help you create better conversations, and better conversation
flows, and allow you to bring people through
that conversation funnel much more effectively. Let me know what questions
you have. Post them in the comments below. Thank you, bye bye.

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